Q Where are you based?Napier, New Zealand.
Q How long will my order take to be shipped?
Please allow 3-4 weeks for your art to be printed and shipped.
All prints shipped thought NZ Post and DHL. Each order will have a tracking number. Please email ….. if you wish to access this number.
Please understand the once the print is posted, I cannot control when your item arrives. So please contact NZ Post with your tracking number to follow up your order.
Q Can I purchase the digital file and print myself
I do not sell digital files sorry.
Q What is the returns policy?
All sales are final, I cannot refund a change of mind.
Q I received my print however it was damaged in the post what can I do?
Prints that are damaged in the post can be replaced. Please take photographs for evidence and email them though. Please note, a damaged print can only be replaced one week after being dispatched.
Q What sizes do you offer?
Current prints come in two ratios: Square 20x20" and 30x30" and Rectangle 16x24", 20x30" and 30x40".
For different sizes than listed, please get in touch for a custom quote.
Q Trade and Wholesale enquires?
From 2021, Imagication will offer trade and wholesale pricing on all fine art prints and canvas.
We offer trade pricing to:
- Interior designers
- Realestate stylists
- Commercial and residential Property developers
- Hotels and resorts
- Home stylist
To apply for a trade or wholesale account, please contact at email@example.com