FAQ's

Q Where are you based? 

Napier, New Zealand. 

Q How long will my order take to be shipped?

Please allow 3-4 weeks for your art to be printed and shipped. 

All prints shipped thought NZ Post and DHL. Each order will have a tracking number. Please email ….. if you wish to access this number.

Please understand the once the print is posted, I cannot control when your item arrives. So please contact NZ Post with your tracking number to follow up your order.

Q Can I purchase the digital file and print myself

I do not sell digital files sorry.

Q What is the returns policy?

All sales are final, I cannot refund a change of mind.

Q I received my print however it was damaged in the post what can I do?

Prints that are damaged in the post can be replaced. Please take photographs for evidence and email them though. Please note, a damaged print can only be replaced one week after being dispatched.

Q What sizes do you offer?

Current prints come in two ratios: Square 20x20" and 30x30" and Rectangle 16x24", 20x30" and 30x40".

For different sizes than listed, please get in touch for a custom quote.

Q Trade and Wholesale enquires?

From 2021, Imagication will offer trade and wholesale pricing on all fine art prints and canvas.

We offer trade pricing to:

  • Interior designers
  • Realestate stylists
  • Commercial and residential Property developers
  • Hotels and resorts
  • Home stylist
  • Retailers

To apply for a trade or wholesale account, please contact at info@imagication.co.nz